Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
At Welsh Water we borrow water from the water cycle, clean it at one of our water treatment works and then pipe it to our customers. The used water is then sent to one of our 833 waste water treatment works where it is cleaned and returned to the environment.
Although it falls freely from the sky, we put a lot of work and energy into getting every drop of water to our customers. Find out more about how we do this and what else we do by following the links below.