Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Water cycle


Weird but true: there's no such thing as new water

The water cycle is the never-ending journey that water takes as it circulates from clouds to the land to the ocean and back again. This is nature’s way of cleaning and recycling all the water on earth – it’s this fresh water that make life on earth possible.

And because of the way the cycle works – it’s known as a ‘closed system’ – meaning there’s no new water on the planet. The fact is, we are actually drinking the same water that the dinosaurs drank!

Did you know?

  • The water in your glass may have fallen as rain just last week.
  • 97% of the earth’s water is ocean. 2% of the earth’s water is frozen in glaciers. Less than 1% is fresh water available for us to use.
  • The water cycle is made up of different stages: evaporation; condensation; precipitation; run off; infiltration and transpiration.
  • 70% of your body is made of water.

Downloads and information:

If you’re keen to learn more about the water cycle, why not visit us at one of our discovery centres.