Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Education

Education

Water truly is amazing. But how much do you know about it? Do you know where it comes from? Or how it gets to your tap? What about how we make water safe to drink? Or the best ways to conserve it?


We've put together a wealth of interesting information and resources to help you discover the vital role water plays in our everyday lives. It's all linked to the national curriculum, and has been developed with educational experts to stimulate and educate curious minds.


Dŵr Cymru Welsh Water is committed to continuously improving, whether it’s replacing pipes, protecting the environment or looking for new innovative ways of doing things. We think it’s fair to share this knowledge that’s why we want to inspire younger generations by working with schools and teaching them about the value of water.

Our ambition is to educate and inform as many children as possible across our operational area about water, good water practice and the role of Welsh Water.

Our education team include seconded teachers from local schools who are passionate in supporting schools to deliver the curriculum through experiential hands on learning activities. Our lessons are linked to the National curriculum and support the National Literacy and Numeracy framework.

We continually develop our resources by expanding the variety of activities we offer, and ensuring they link to the curriculum across all key stages

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