Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Diolch Awards Nominate Someone

Nominate Someone

Thank you for taking the time to nominate someone for a Diolch Award.

We just need to take a few of your personal details as well some information about the person or team that you are nominating. Please give us as much detail as you can as this will help us to identify the nominee.

Your Details
We may need to get in touch for further details if we can’t identify the correct person for the award nomination – if you are happy for us to do this please provide your phone number
Nominee Details
This can be found on recent correspondence we've sent you. If you do not have one please give your area.
Please tell us why this individual or team should receive a Diolch award