Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Diolch Awards

 

Recent nomination

Jessica - Customer service advisor

"very friendly and extremely helpful sorting out a water billing problem. Pleasure to talk to."

Diolch Awards

Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?

The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service

This could include staff or contractors who have, for example,

  • Gone the extra mile to help you
  • Anticipated your needs and responded to them
  • Dealt with a difficult or complex situation
  • Worked in poor weather conditions to help you

Everyone nominated will be told that you appreciated their efforts.  There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.

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