Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
Jessica - Customer service advisor
"very friendly and extremely helpful sorting out a water billing problem. Pleasure to talk to."
Have you received exceptional service from our staff or contractors? Would you like them to know how you feel?
The Diolch Awards are your way to tell us about someone (or a team of people) who has given you exceptional service
This could include staff or contractors who have, for example,
- Gone the extra mile to help you
- Anticipated your needs and responded to them
- Dealt with a difficult or complex situation
- Worked in poor weather conditions to help you
Everyone nominated will be told that you appreciated their efforts. There are also monthly and annual awards where winners will be given a letter of congratulation and gift vouchers in recognition of their service.