Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Developer Services New in Developer Services

New charges from 1st April 2020

Every year, we review what we charge you for our developer services, in line with the legal requirements.

We wanted to give you a heads up that we’re currently reviewing our charges and will be publishing a new schedule of charges in March, once the new charges have been through a stringent review process.

These charges will then come into effect from 1st April 2020 onwards. If we have provided you with a quote, then this will remain valid until the stated expiry period.

If you’ve got any questions or queries, contact us on developer.services@dwrcymru.com or by ringing 0800 917 2652.