Thursday, 20th February – 10:00
We continue to deal with the impact of severe weather and flooding over the last few days, particularly in the Monmouth area.
We have accessed our water treatment works at Mayhill and assessing the damage so that we can get works back up and running. This will take some time to do, given the impact of the flooding and the work needed to bring the operation back into normal service.
In the meantime, we are continuing our extensive tanker operation throughout the town to maintain supplies to customers. This has involved a fleet of more than 40 tankers, which have been pumping water into the system and supplies have been kept going for the vast majority of our customers. We are making every effort to maintain this in the coming hours and days, while we get the works up and running.
Some customers in Monmouth have been asking our colleagues in the area if they need to boil their tap water: our answer is no. We’re providing bottled water as a precaution in case supply is interrupted and for a small number of customers without water.
We have also set up three bottled water stations for those who have seen their supply interrupted. These will be open from 8am til 8pm and can be found at:
• Monmouthshire Comprehensive School – Dixon Road – NP25 3YT
• Redbrook Road (opposite Lidl’s car park entrance) - NP25 3LY
• Trellech Primary School - NP25 4AX
We ask those who still have water not to visit these sites, as we need to prioritise customers with an intermittent supplies.
We have delivered bottled water to all properties as a precautionary measure and will also continue to deliver bottled water proactively to our vulnerable customers on the Priority Services Register, such as the elderly, disabled, or those with young children.
We want to thank our customers for bearing with us while we carry out this work to keep things going.
We will post regular updates here and social media.
You may decide to follow the self lay route for your water mains and services, by doing this you can elect to design and construct the mains yourself or nominate a self lay organisation to do the work for you.
Alternatively you or a self lay organisation can elect to have the design carried out by us and choose to construct the water main and services yourself. Please note however that work carried out under self lay agreement must be carried out by a competent company. You can seek accreditation through the Water Industry Registration Scheme. Our Self Lay Policy will assist you if this is your chosen route.
In order to make an application online you will require a valid credit or debit card.
The current Application Fee (to be paid at the time of making an application - non-refundable) is £2,000/application.
VAT at standard rate will be added to this charge.
This application fee will be deducted from the applicable new self lay water main charge when progressed.
Please refer to our self lay guidance notes for further information.