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Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
If you would like to requisition a new water main Developer Services have a dedicated team of engineers who can help. Our engineers offer a specialist service from designing the new main through to construction.
With teams based in both North and South Wales you are guaranteed a personal service drawing from our knowledge of the Welsh Water area.
Please refer to our guidance notes for further information.
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