Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Developer Services Searches and Plan Sales Standard Drainage and Water Enquiries

A Water and Drainage search can be used to highlight possible issues with existing properties that you may have an interest in.

A water and drainage enquiry is intended for conveyance purposes in relation to recently built properties, existing properties and individual plots. A water and drainage enquiry is made up for 23 elements under 3 categories; billing and financial information, water information and drainage information.

Please note:

  • In order to make an application online you will require a valid credit or debit card
  • We may contact you to request a boundary plan for the property or land
  • The current Drainage and Water search fee is £8.00 + VAT
  • VAT will only be charged where applicable