Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Developer Services Searches and Plan Sales Map of Water Mains or Public Sewers

If you would like information regarding the location of our water mains or public sewers Developers Services have a dedicated team who can help.

We will provide you with a plan at a scale of 1:2500 based on the x and y co-ordinates provided. If coordinates are not provided there will be a delay in the production of plans.

  • A4 (297 x 210 mm)
  • A3 (420 x297 mm)
  • A0 (1189 x 841 mm)

Please note:

  • In order to make an application online you will require a valid credit or debit card
  • The current plan Fee is £10.00 for A4/A3 and £10.00 for A0
  • VAT will only be charged where applicable

Welsh Water are not able to provide public water plans for the following areas:

  • Heswall
  • Neston
  • Whitchurch, Shropshire
  • Chester
  • Wrexham

In addition, we are not able to provide public sewerage plans for the following areas:

  • Parts of Ledbury
  • Worcester
  • Knighton

Please call our Developer Services advisors who will be more than happy to help advise what process we can provide for you. Our teams are available to help with any queries on 0800 917 2652.

Dwr Cymru Cyfyngedig provides this information as to the position of its underground apparatus by way of general guidance only and on the strict understanding that it is based on the best information available and no warranty as to its correctness is relied upon in the event of excavations or other works made in the vicinity of the company’s apparatus. The onus of locating apparatus before carrying out any excavations rests entirely on you. The information which is supplied by the company, is done so in accordance with statutory requirements of sections 198 and 199 of the Water Industry Act 1991 which is based upon the best information available and, in particular, but without prejudice to the generality of the foregoing, it should be noted that the records that are available and, in particular, but without prejudice to the generality of the foregoing, it should be noted that the records are available to the company may not disclose the existence of a water main, service pipe, sewer, lateral drain or disposal main and any associated apparatus laid before 1 September 1989, or, if they do, the particulars thereof including the position underground may not be accurate. It must be understood that the furnishing of this information is entirely without prejudice to the provision of the New Roads and Street works Act 1991 and the Company’s right to be compensate for any damage to its apparatus.