Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Developer Services Our Performance – Water UK Levels of Service

Since July 2015 Water UK has been reporting on levels of service achieved by Water and Sewerage Companies in England and Wales. The results are measured against a set of standards that developers and others can expect from water companies, in relation to the provision of infrastructure for all types of new development including housing.

Welsh Water’s performance against levels of compliance and reporting of standards has been measured as part of Water UK’s independent audit. The full results can be found on the Water UK website.

The results for all water and sewerage companies can be found on the Water UK website. Our latest results will be published here shortly.

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