COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
The Welsh Government has implemented new legislation for the mandatory installation of fire sprinkler systems for all new domestic properties.
Since April 2014, the regulations have applied to high-risk properties such as care homes, new and converted student halls of residence, boarding houses and certain hostels, and since January 2016, to all new and converted houses and flats.
Welsh Water is fully supportive of the introduction of Domestic Sprinklers in Wales to reduce the loss of life due to fires and are working with Developers to ensure that we implement the requirements of the regulations in the most cost effective and efficient manner.
Further information and frequently asked questions can be found in our Guidelines for Developers.