Customer Challenge Group
Dwr Cymru Welsh Water

Customer Challenge Group

What is the Customer Challenge Group (CCG)?

The CCG provide independent challenge, scrutiny and advice to ensure that current and future customers are at the heart of the way Welsh Water operates. They will make sure that our business plans for 2020 to 2025 are developed to meet the needs of our customers.

The CCG is an independent panel of people from across the area that we serve and bring with them knowledge and experience from a varied background. As well as providing independent challenge to us they will also provide assurance to one of our regulators, Ofwat. Members include organisations representing vulnerable and older people, Welsh Local Government Association, business and regulatory bodies.

What do the CCG do?

The CCG will normally meet every quarter and will work with Ofwat to ensure that we have listened to you when reviewing our prices and developing our business plans for the future.

You will be able to find the most up to date minutes and reports below as well as the terms of reference for the group.

Want to know more?

Information on the CCG panel has now been moved. You can find the latest information here.

Useful links

Discover Water is a dashboard that will show you key information about water in Wales and England. You will find facts and figures about water quality, price comparison and environmental performance as well as other useful information.