Dwr Cymru Welsh Water

Cookies are small, text files which are created when you first view our website and may inform our server that you have visited us. No personal information (such as your name or contact details) that you provide are stored in a cookie. We do not track information after you have left our website.

Visiting our website with your browser settings adjusted to accept cookies tells us that you want to use our services and that you consent to our use of cookies and other technologies to provide them to you as described below and in our Legal/Privacy Notice. If you do not wish to store cookies, see below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.

Cookies and Browser Settings

You can modify and change your cookie settings below:

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' found at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. If your Privacy level is set to Medium or below, this will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' found at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select the option you wish set

Google Chrome

  1. Click on 'Tools' found at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Select 'Allow local data to be set' will allow cookies


  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

How we use Cookies

  • Keeping track of your specified preferences. This allows us to honour your language preference, such as whether or not to view the website content in Welsh or English.
  • Conducting research and diagnostics to improve the website content and enchancing customer experience.

Cookies we use are listed below:

ASP.NET_SessionId cookie

This cookie allows our web servers to respond to your actions on the website such as our online forms.

Website#lang, Website#ww_lang

This cookie enables the use of the language selection on the website, and is used to remember which language you've selected to view.

c1, s1

These cookies enable the function of ComScore Sitestats software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers and browsing times. That information helps us to improve the website and our customer experience.

The data stored by these cookies can be seen only by the relevant teams at Dŵr Cymru Welsh Water and ComScore and never shows any confidential information.

loc, uit, di, uid, uvc

These cookies enable the function of addthis.com, these cookies help us to integrate sharing tools and facilities onto our website.

If a visitor chooses to do so, particular content on our site can be shared on e.g. Facebook or Twitter


Links to other Websites

Certain links in this Website connect to other websites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites.


Customers who use the Live Chat service are offered the ‘remember me’ functionality, giving them the opportunity to opt in.  This means, we will save only your Name, Email Address and Telephone Number and use these details the next time you use the Live Chat service.  If you do not chose the ‘remember me’ option, no details will be stored.

Welsh Water does not capture online identifiers – any data that could potentially identify a specific individual.