How to Contact Us Set up or amend a Direct Debit

Set up / Amend a direct debit

Instruction to your bank or building society to pay by Direct Debit.

Please click here to view our Direct Debit Guarantee.

This form is for a pay in full, half yearly or monthly Direct Debit only. If you wish to set up a Direct Debit to pay your bill in weekly payments, please use our alternative Direct Debit form.

To setup your Direct Debit you will need:

  • Your Welsh Water account details
  • The bank account details
  • Your preferred payment frequency

Service user number: 997542

Your Details

(Please note that fields marked* are mandatory)

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You would like to

Please complete all sections of this form whether you choose to set up or amend a Direct Debit. This will ensure we have all the necessary information to process your request.
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About the property

Please provide the address where you would like to set up a Direct Debit.

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In order to respond to your enquiry, it would help us if you could supply your Welsh Water account reference number.

 
The bank details

(Please note that fields marked * are mandatory)

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Payment option

For Dŵr Cymru Cyfyngedig OFFICIAL USE ONLY. This is not part of the instruction to your bank or building society.

Payment type


If you'd like to pay:
On receipt of your bill: We'll take your payment no earlier than 9 working days from the date of your bill.
Half yearly: The payments will usually come out of your account every April and October, on the day you specify in the drop-down list.
Monthly: The instalments will come out on the day you choose from the drop-down list. If your chosen date is within the next 2 weeks your first payment will be taken next month. This may increase your monthly payment as you'll have less time to spread your bill.
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Your Instruction
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