Billing Numbers | Contact Us | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water
How to Contact Us Billing Numbers

Before you call...

Did you know you can complete many tasks online by submitting one of our forms…

Alternatively if you would like to call and speak to one of our team then our billing numbers are as follows..

Bill/account and general enquiries

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Water meter bills

Telephone: 0800 052 0140
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Bill/account enquiries from abroad

Telephone: +44 29 2090 7703
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Automated Payments Line

Telephone: 0800 028 5209
(24 hours a day, 7 days a week)

Welsh Language Line (Bill/account enquiries)

Telephone: 0800 052 6058
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Apply for a water meter

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Surface Water Drainage

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Check a visiting officers Identity Card details

Telephone: 0800 281 141
(24 hours a day, 7 days a week)

Text Relay for customers with hearing and speech difficulties

Telephone: 18002 & number you want to call
Textphone: 18001 & number you want to call

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