How to Contact Us Billing Numbers

Bill/account and general enquiries

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Water meter bills

Telephone: 0800 052 0140
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Bill/account enquiries from abroad

Telephone: +44 29 2090 7703
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Automated Payments Line

Telephone: 0800 028 5209
(24 hours a day, 7 days a week)

Welsh Language Line (Bill/account enquiries)

Telephone: 0800 052 6058
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Apply for a water meter

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Surface Water Drainage

Telephone: 0800 052 0145
(Mon - Fri 8am to 8pm, Sat 8:30am to 1:30pm)

Check a visiting officers Identity Card details

Telephone: 0800 281 141
(24 hours a day, 7 days a week)

Text Relay for customers with hearing and speech difficulties

Telephone: 18002 & number you want to call
Textphone: 18001 & number you want to call

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