PR19 | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

Company Information Our Plan: 2020 to 2025

Our Plan: 2020 to 2025

Over the last two years, we’ve been working with and listening to our customers about our plans for the future – and 40,000 of you have had your say on how we run your water and wastewater services.


We have travelled across the areas we serve to hear your views on how we should plan for the future – because, as a not-for-profit company, your views are at the heart of everything we do.

This has helped us prepare our business plan for 2020-2025. This maps out our proposals to invest a record £2.3 billion over the five years to 2025, to supply you with the best quality water, provide you a safe and reliable wastewater service, and to protect the beautiful environment around us.

This will go hand in hand with making sure your bills are fair and affordable – and we want the average household bill to be 5% lower by 2025.




Find out more

To find out more, read:

Supporting documents

All supporting documents relating to our Business Plan 2020-25 are available here.


Welsh Water’s business plan for 2020-2025 has also been scrutinised by the independent Customer Challenge Group (CCG) to ensure that it appropriately reflects customer interests. To access a copy of the report, please click here.

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