Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Company Information Organic Energy

Organic Energy

Welsh Water Organic Energy is a company within the Glas Group dedicated to providing value from organic waste within Wales. It has partnered with Cardiff and the Vale of Glamorgan Councils and since January 2018 has operated two sites in Cardiff, taking organic waste from both councils.


The first of these sites is the food waste site next to Welsh Water’s Cardiff East Waste Water Treatment Works on Rover Way in Tremorfa. The food waste is processed through anaerobic digestion. This process produces electricity which helps power the neighbouring treatment works, the equivalent electricity of powering 2,000 homes, and quality grade fertiliser.


The other site is the garden waste site on Lamby Way. Here the garden waste is processed through windrow composting which produces compost which can be used for landscaping and building projects or used within the agricultural sector.


For more information on the site, click here.

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