Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Company Information Environmental Information Regulations

Environmental Information Regulations

Dŵr Cymru Welsh Water recognises the impact its operations have on the environment and that many of the decisions we make today will continue to impact our customers and the environment for years to come.

Since 20 February 2015 the Environmental Information Regulations 2004 (EIR) apply to water and sewerage companies, including Dŵr Cymru Welsh Water, allowing you to request information about our decision and activities that relate to or affect the environment.

Please note, the Freedom of Information Act 2000 requirements do not apply to Dŵr Cymru Welsh Water.

What is "environmental information"?

The Environmental Information Regulations state that environmental information is any information in written, visual, aural, electronic or any other material form on:

a) The state of the elements of the environment, such as air and atmosphere, water, soil, land, landscape and natural sites including wetland, coastal and marine area, biological diversity and its components, including genetically modified organisms, and the interaction among these elements;

b) Factors, such as substances, energy, noise, radiation or waste, including radioactive waste, emissions, discharges and other releases into the environment, affecting or likely to affect the elements of the environment referred to in (a);

c) Measures (including administrative measures), such as policies, legislation, plans, programmes, environmental agreements, and activities affecting or likely to affect the elements and factors referred to in (a) and (b) as well as measures or activities designed to protect those elements;

d) Reports on the implementation of environmental legislation;

e) Cost-benefit and other economic analyses and assumptions used within the framework of the measures and activities referred to in (c)

f) The state of human health and safety, including the contamination of the food chain, where relevant, conditions of human life, cultural sites and built structures inasmuch as they are or may be affected by the state of the elements of the environment referred to in (a) or, through those elements, by any of the matters referred to in (b) and (c)