Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

The Directors

Chris Jones

Chris Jones

Chief Executive

In post since: September 2013


Chris became Chief Executive in September 2013 having previously been Finance Director of Welsh Water since May 2001 and Glas Cymru since April 2000. He has also previously served as Director of Regulation of Welsh Water and South Wales Electricity plc. Before joining Welsh Water in 1995, he was a Director at National Economic Research Associates and, prior to that, worked for HM Treasury.

Current other Non-Executive positions

Deputy Chairman of the Prince’s Trust Cymru Advisory Council since 2009.

Previous Non-Executive positions

Non-Executive Director of the Principality Building Society. Trustee of the Institute of Welsh Affairs.

Committee membership

Member of the Finance Committee, Nominations Committee and Quality and Environment Committee.

Pete Perry

Peter Perry

Managing Director, Dwr Cymru Welsh Water

In post since: July 2006


Peter was appointed Managing Director of Dwr Cymru Welsh Water in October 2017 after four years as Chief Operating Officer. Appointed Operations Director of Welsh Water in July 2006, Peter has a civil engineering background and was formerly the Chief Operating Officer for United Utilities Operational Services (UUOS), having previously been the Operations Director for UUOS with responsibility for the operational contract with Welsh Water and UUOS’s water interests in Scotland and Ireland. Prior to joining UUOS he worked for Welsh Water for over 20 years.

Previous Non-Executive positions

He was a Director (representing Wales) at The Water Regulations Advisory Scheme, the national body specifying standards for materials and workmanship used in potable water supply.

Committee membership

Member of the Finance Committee and the Quality and Environment Committee.

Mike Davis

Chief Financial Officer

In post since: January 2020


Mike graduated as a chemical engineer and is a chartered accountant by profession. He has previous experience in the Media, ICT and Mining industries including as Finance Director for two private equity start-up businesses. Mike previously held the positions of Director of Strategy and Regulation and Financial Controller at Welsh Water, with a focus on regulatory price reviews and competition.

Previous Non-Executive positions

During 2010-2014, Mike was a Non-Executive Director at RCT Homes, a registered social landlord, chairing its Asset Management Committee and Treasury Committee. He was previously also a Director of UK Water Industry Research.

Committee membership

Member of the Audit Committee and Quality and Environment Committee.