COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Dŵr Cymru Welsh Water
Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced, we are fully committed to delivering best quality service at least possible cost.
Since 2001, we have been owned, financed and managed by Glas Cymru. Unique in the water and sewerage sector, Glas Cymru is a company limited by guarantee and as such has no shareholders.
In this area:
Information about the Directors of Welsh Water.
Welsh Language Scheme
Details of our Welsh Language Scheme.
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