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Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
We have travelled across the areas we serve to hear your views on how we should plan for the future – because, as a not-for-profit company, your views are at the heart of everything we do.
This has helped us prepare our business plan for 2020-2025. This maps out our proposals to invest a record £2.3 billion over the five years to 2025, to supply you with the best quality water, provide you a safe and reliable wastewater service, and to protect the beautiful environment around us.
This will go hand in hand with making sure your bills are fair and affordable – and we want the average household bill to be 5% lower by 2025.
To find out more, read:
All supporting documents relating to our Business Plan 2020-25 are available here.
Welsh Water’s business plan for 2020-2025 has also been scrutinised by the independent Customer Challenge Group (CCG) to ensure that it appropriately reflects customer interests. To access a copy of the report, please click here.
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We know this can be a worrying time for everyone in quite unprecedented circumstances and customers in our supply area are impacted by COVID-19 (Coronavirus) and concerned about their water bill.
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