Dwr Cymru Welsh Water

Workshop update

On Tuesday 2nd May 2017, we held a stakeholder workshop about Welsh Water 2050 at Principality Stadium, Cardiff. 

The day saw a cross section of stakeholders attend which included environmental organisations, consumer groups, regulatory bodies and our own Members.  During the course of the day delegates had the opportunity to discuss the strategies proposed and to offer their specialist input into the strategy.   The workshop will help inform and develop our plans for the future so that we can continue to provide the most essential of public services to our customers – now and for many years to come.  

Following on from the workshop, the following materials are now available on our website:

Below also are the results of the prioritisation exercise undertaken at the end of the session. This is where delegates were asked which of our 14 proposed Strategic Responses should be prioritised.  It is interesting to note that some of the results of this simple, unscientific exercise tally with what customers have told us as part of our more detailed research. The Strategic Reponses prioritised by delegates at the workshop included SR1 (Safeguarding clean drinking water) and SR11 (Using nature to reduce flood risk and pollution) - with SR12 (Cleaner rivers and beaches) in 3rd position and SR2 (Enough water for all) in 4th position.  The Strategic Reponses which received the lowest level of support were SR7 (addressing ‘worst served customers’ or customers suffering frequent problems) and SR10 (creating a smart water business by using data analysis, automation etc to help improve our performance). 


Watch the video below to find out more about the workshop and what delegates had to say about the day.