Business Operations | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Thursday, 20th February – 12:00

We continue to deal with the impact of severe weather and flooding over the last few days, particularly in the Monmouth area.

We’re now back in to our treatment works in Mayhill, Monmouth, we’re carrying on the task of restoring the works after the flooding. It may be early next week before it’s back up to speed and ready to supply water as normal.

In the meantime, we are continuing our extensive tanker operation throughout the town to maintain supplies to customers. This has involved a fleet of more than 40 tankers, which have been pumping water into the system and supplies have been kept going for the vast majority of our customers. We are making every effort to maintain this in the coming hours and days, while we get the works up and running.

Some customers in Monmouth have been asking our colleagues in the area if they need to boil their tap water: our answer is no. We’re providing bottled water as a precaution in case supply is interrupted and for a small number of customers without water.

We have also set up three bottled water stations for those who have seen their supply interrupted. These will be open from 8am til 8pm and can be found at:
• Monmouthshire Comprehensive School – Dixon Road – NP25 3YT
• Redbrook Road (opposite Lidl’s car park entrance) - NP25 3LY
• Trellech Primary School - NP25 4AX

We ask those who still have water not to visit these sites, as we need to prioritise customers with intermittent supplies.

We have delivered bottled water to all properties as a precautionary measure and will also continue to deliver bottled water proactively to our vulnerable customers on the Priority Services Register, such as the elderly, disabled, or those with young children.

We want to thank our customers for bearing with us while we carry out this work to keep things going.

We will post regular updates here and social media.

Company Information Business Operations

Business Operations

image of construction worker being lowered into underground chamber

Welsh Water’s principal responsibilities are to:

Provide a safe and reliable drinking water supply to its 1.3 million customers, 24 hours a day, 365 days a year, while ensuring its water abstractions and water supply activities do not damage the environment; and

Collect and treat the wastewater produced by households and businesses, together with surface and highway drainage in many places, in a way that safeguards public health and protects the environment.

In this area:

Water Resources

Information about the water we supply.

Leakage

How we’re tackling leakage

Drinking Water Quality

Find out more information about the water quality.

Wastewater Services

Information about our wastewater services and sewer pipe responsibility.

Sewer Flooding

How we are dealing with the problems caused by sewer flooding.

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