Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Top Water Saving Tips

  1. Check your bills for unusually high use.
  2. Check the reading on your bill is similar to the reading on your meter.
  3. Take regular water meter readings to help understand your water consumption and identify any potential leaks.
  4. Check for underground pipe leaks and leaks from internal plumbing, outdoor tap’s, sprinklers and hoses.
  5. Fix leaking taps and overflows.Check remotely located buildings and pipe work so that leaks don’t go unnoticed.
  6. Check that all water using devices, such as toilets, urinals and ball valves are working correctly. 
  7. Constant flushing of urinals and dripping taps can increase water consumption.
  8. Use pipe insulation so that your pipes aren’t at risk of freezing and splitting in cold weather.
  9. Reduce water for toilet flushing.
  • Reduce the amount of water used for each toilet flush by inserting displacement devices in the cistern.
  • Where dual-flush cisterns are installed, place a clearly visible notice to explain how to operate both flushes to prevent incorrect operation and wastage.
  • New toilets may have overflows or leaks that discharge directly into the pan which may not be noticed or reported. Identify toilets with internal overflows and regularly check for discharge.
  1. Buy Water Efficient Equipment.
  • Specify low water consumption requirements for any new appliances, fittings or processes.
  • High pressure spray jetters can use less water than conventional hoses as they use pressure instead of a large volume of water to clean.
  1. Review water usage once a year and produce plans to reduce consumption
  • Educate all staff on water efficiency initiatives and get support from managements.
  • Look at how to incorporate initiatives into your wider environmental policy.
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