Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Image of leakage detection team inspector

We want to do everything we can to encourage our customers to detect and repair leaks as quickly as possible.  This helps us to reduce leakage and for you to potentially save large amounts of money.

As a business customer, you are responsible for all the water pipework located within the boundary of your site. This includes the pipe that supplies water into your premises. You are also responsible for the maintenance of all the internal pipework and will need to arrange for a plumber to fix any leaks that you may discover.

Unlike most internal leaks which tend to be relatively easy to spot, external leaks are mostly hidden underground and often go unnoticed for long periods of time, costing large amounts of money.  The signs of an underground leak include damp patches of ground, pooling water and lush areas of vegetation in dry spells  Most internal leaks should be easier to spot such as dripping taps, but even some modern overflows discharge back into the pipework without being seen.