Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Business Customers Water Efficiency

We are committed to meeting the needs of our business customers. Our aim is to help all business sectors make the most efficient and cost effective use of water.

Water is becoming an increasingly expensive resource with mains, sewerage and trade effluent charges rising. However, introducing water minimisation measures is one of the easiest and most inexpensive ways to achieve cost savings.

Most companies and organisations know how much water they use, but may not always use this knowledge to help them reduce the amount of water consumed. Companies that adopt a systematic approach to water reduction typically achieve a 20 - 50% decrease in the amount of water they use. By using less water, companies save money on both water supply and wastewater disposal.

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