Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Business Customers Value Added Tax

VAT is not currently chargeable on sewage services.

VAT will be added to water supply charges to relevant industrial customers who are defined within divisions 1-5 of the Standard Industrial Classification List 1980 (SIC):

Division 1: Energy and water supply industries.
Division 2: Extraction of minerals and ores other than fuels; manufacture of metal, mineral products and chemicals.
Division 3: Metal goods, engineering and vehicle industries.
Division 4: Other manufacturing industries.
Division 5: Construction.

Where supplies are for both relevant industrial activities and other purposes, VAT is chargeable if the predominant activity of the customer falls within any of the above divisions.

Water supply charges to all other customers are zero rated for VAT purposes.

Other Charges

Other services provided by the company may be subject to vat as described in our Scheme of Charges booklet, and we will be happy to provide details when quotations are requested.

Leaflets, Publications, Documents & Charges

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