Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Business Customers Our Services Water Efficiency Survey

We know that taking action to reduce water wastage in your business will help cut your overheads by lowering your water and energy bills. It also reduces your carbon footprint and is much better for the environment.

To help you achieve this, we’re always on hand to support you and can provide two types of water efficiency audits (or health checks) for your business.

Standard Water Efficiency Survey

This is an assessment of ‘domestic’ water use on your site (such as toilets, taps, kitchens and cleaning facilities). The aim is to identify opportunities for saving water and to quantify these, where possible, in volumetric terms. One of our team will review your current water consumption and specific elements of the water installation at each site. 

The work will include a selection of the following activities which will help identify the products you may need to be more water efficient:

  • Making a general inspection of domestic water systems
  • Analysing meter readings to determine current water consumption patterns
  • Identifying site sub-metering
  • Assessing possible extent of water leakage both above and below ground
  • Assessing urinal cistern control mechanisms
  • Commenting on water management procedures, if appropriate
  • Summarising total potential water savings

If you use water in your processes, our Process Audits can help you identify efficiencies; visit our Process Audit page to learn more.