Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

We know that taking action to reduce water wastage in your business will help cut your overheads by lowering your water and energy bills. It also reduces your carbon footprint and is much better for the environment.

Water Audits

Process Audit

This service is carried out by one of our industrial process engineers. They will look at your water consumption within the production and operational processes that you have on-site.

We can scale this service to reflect the needs of customers, but the key parts of the service include:

  • Site walkover: an experienced engineer will carry out a detailed observation of your on-site processes, identifying areas of high consumption or wastage, plus cost-saving opportunities
  • Data analysis: a detailed site data analysis will be taken including efficiency correlation analysis, analysis of production, water and effluent volumes and, where appropriate, concentrations
  • Mass balance: a site-wide balance will be created, exposing unidentified losses and the costs associated with each component and identify the key cost drivers for your site
  • Cost-benefit analysis: identify opportunities for cost-savings, showing payback periods and priorities by profitability
  • We will also compare any production and water consumption data available with industry benchmarks to make clear and bespoke recommendations on how to improve water efficiency.