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Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
At Welsh Water we take a proactive approach to ensuring we can provide flexible billing options for our water customers.
We have recently expanded our flexible billing options which already include paper billing and consolidated billing and we have invested in developing our electronic billing (EDI) capabilities.
We are now able to provide e-billing to the UK industry standard, TRADACOMS 26 version 3 protocol.
EDI, also known as Electronic Data Interchange enables billing data to be sent directly from one computer system to another, eliminating paper, speeding up processing times and cutting costs associated with manual processing.
EDI, also known as Electronic Data Interchange enables billing data to be sent directly from one computer to another, eliminating paper, speeding up processing times and cutting costs associated with manual processing.
Monthly, before the 7th of each month.
No. The EDI message is the invoice and replaces the paper bill.
You can complete the EDI application form on our EDI web page. Please check the eligibility criteria first before applying.
To be eligible for EDI billing you must meet the below criteria:
For further information please request a copy of the EDI Terms & Conditions by contacting us at email@example.com
Yes, if you meet the eligibility criteria in order to apply for EDI billing, we can then work with you to agree the accounts that are suitable.
Yes. You can contact the Commercial Billing Team at firstname.lastname@example.org and ask for further information.
Yes, subject to the EDI Terms & Conditions you may revert back to paper billing.
You must meet the following eligibility criteria before applying to receive EDI
If you haven't been able to find the information you are looking for here, you can contact the Commercial Billing Team at email@example.com
No, EDI is the computer-to-computer transfer of invoices between two organisations using an agreed industry standard. Consolidated billing does not meet this criteria, but if you are interested in finding out more about consolidated billing please contact us at Consolidated.Billing@dwrcymru.com
No, unfortunately you will need a compatible system in order to receive EDI bills.
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