If there is a sudden increase in your usage of water that cannot be explained, you may have a leak on your supply pipe. In such circumstances, we would recommend that you take the following steps:
1. Take a meter reading
2. Switch off your internal stop tap (usually found where the water main rises in the property)
3. Leave the supply turned off for at least 12 hours (you may find it more convenient to do this at night)
4. Do not use any water during the time that the stop tap is switched off
5. After 12 hours, take another meter reading.
If the reading is the same, you do not have a leak.
If the reading has changed, please contact us on 0800 052 0140 for advice and assistance.