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Cymraeg

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Get Winter Ready

There are some easy things that you can do to make sure that your home or business is ready for Winter.
Click here for cold weather advice

How can we help?

Is your bill higher than usual?

If you have a water meter, you'll be billed for the amount of water you use, although there are a number of reasons that could cause your bill to be higher than expected.

Find out more about high bills

In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

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British Sign Language

Contact us using British Sign Language (BSL) with our partners at SignVideo.

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Help and Advice

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Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

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Latest news

7 January 2026

Welsh Water warns of the danger of burst pipes following a thaw

Corporate

30 December 2025

“Wrap up your home”: Dŵr Cymru Welsh Water offers advice and free lagging kits, as cold snap approaches

Corporate

29 December 2025

Welsh Water launches new £20,000 Cardigan Community Fund to mark £20 million investment

Corporate

Watersafe

Watersafe - Local Approved Plumbers

Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.

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Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
Learn more

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In your area

Incidents or planned works near you.