Close

Menu

Cymraeg

Household
Business
Corporate
Developers
Wholesale
Contact Us

Back
About us

Company structure

Back
Company structure

Back
Governance

Board Committees

Our Assurance Framework

Back
Investors

Investor reports

Investor updates

Rating agency reports

Back
Community

Back
Education

Teaching resources

Educational visits

Back
Environment

Explore our Sites

Back
Our Projects

Investment projects

Community projects

Welsh Water Visitor Attractions

Back
Welsh Water Visitor Attractions

How can we help you?

Our customers usually search for:

Who owns Welsh Water?
What does 'Not for Profit' mean?
How is Welsh Water regulated?
What do you do for the environment?
Can I visit your reservoirs?

Corporate home
Library

Our library

All our published documents and leaflets are available for our customers to view and download.

Find a document:

Or browse our library:

Annual performance reports

Our Annual Performance Report contains information that allows customers and stakeholders to review our performance and to make comparisons with other companies in the sector.

Assurance framework documents

Our Final Assurance Plan sets out the actions we believe are necessary to address any of the risks and weaknesses we have identified.

Bioresources trading documents

View and download our latest bioresources trading documentation.

Codes of practice

Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong.

Company statements

View and download the latest company statements, policies and schemes.

Consultation Responses

View and download our consultation responses.

Environmental information

View and download documents, booklets and leaflets for our environmental plans, reports and duties.

Group annual report and accounts

Download the latest and previous Group Annual Report and Accounts.

Health and safety reports

View our latest Occupational Health and Safety Report.

Integrated management systems

View and download the latest company policy statements.

Lead Information

View and download our lead information documents.

Leaflets and publications

Here you can find the latest customer support documents.

Customer Information Sheets

Browse our information sheets on your water supply.

Our charges

View and download our latest scheme of charges across our business areas.

Open Data Strategy

In this document, you will find key information about why we have created an Open Data Strategy and how we will approach the implementation of our open data initiative.

PR24 Business Plan 2025-30

View and download our PR24 reports.

Schedule of matters reserved for the board

View the Terms of Reference and Schedule of Matters Reserved for the Joint Board of Glas Cymru and Dwr Cymru.

Terms of reference

View and download the Terms of Reference of the joint Board of Glas Cymru and Dŵr Cymru Committees.

Water trading documents

View and download our latest water trading documentation.

Get in touch

We can point you to the right place.

Latest News

Keep updated with the latest news.

Explore our site

Careers
Governance
Our plans
Investment projects
Innovation
Investors
Education
Environment

Dwr Cymru Welsh Water Facebook
Dwr Cymru Welsh Water Twitter
Dwr Cymru Welsh Water Linked In

Legal Notice
Data Protection
Anti-Slavery Statement
Privacy Policy

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St Mellons, Cardiff, CF3 0LT.

© Dŵr Cymru Cyf