08/11/2012

Dŵr Cymru invests £153 million in six months - up 35% on last year

Dŵr Cymru Welsh Water invested £153 million in capital projects in the six months to September 2012 - £40 million more than the same period last year. The investment will further improve services for the company’s 1.4 million customers.

The half year report shows strong overall performance for the six months to September 2012 and continued improvement to customer service, built on a strong financial foundation.

Dŵr Cymru aims to provide the best possible customer service with household customers scoring their satisfaction with the service they receive at 93% in our latest research; business customer satisfaction stood at a record 88%; and the number of written complaints received fell by a quarter to under 1,900.

Glas Cymru Chairman, Bob Ayling, said: “I am pleased to report a period of further progress in achieving our objectives; to deliver the best possible outcomes for customers by supplying drinking water of the highest quality and safeguarding the environment, at least cost. We also aspire to show that our unique business model for the water industry is better for customers in much of Wales, Herefordshire and Deeside.

“As the only regulated water company in the sector that is managed solely on behalf of its customers, we aim to be one of the very best performers when it comes to day to day customer service. And in the first six months of this financial year, we are able to point to more good progress. Dŵr Cymru now ranks with the best performers in the sector. This continuous improvement is supported by an ambitious investment programme, underpinned by the strong financial position of our unique ownership model.”

Examples of key investments over the first six months of this financial year include:

Financial results

Customer service and bills

Operational Performance

Click here to view full Interim Results

Ends

Enquiries to the Dŵr Cymru Welsh Water press office on 029 2055 6140

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