My Water Standpipe hire

From 1st October 2016 the process to hire standpipes for use within the Welsh Water network has changed.

The hire of a standpipes will be from our appointed agent Aquam Water Services. Standpipes will no longer be available to hire at our local depots.

Important information to note –

The use of anything other than a standpipe that you have hired from us is illegal, contravenes the Water Industry Act and is considered a theft of water which if caught will lead to prosecution.

The use of a standpipe without a non return – check valve also poses a risk of contamination of the water supply.

You may come across areas of our network that are locked off. These are for reasons of protecting our customers from the impact of higher flows created by third party use and a possibility of discoloured water. If you come across one of these please contact our third party provider Aquam Water Services for further advice.

If you require a standpipe for the purposes of providing water to a construction site (Building Supply) we may require you to obtain connection onto our network. Please contact our Developer Services.

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