What are the benefits of setting up a Direct Debit?
- You can spread your bill over installments (at no extra cost).
- Free to set up.
- No missed payments.
- No postage costs.
- No paperwork.
- No trips to the bank.
- It's safe, secure and guaranteed.
- The Direct Debit guarantee protects you against any incorrect payments and ensures you get your money back in the unlikely event a mistake is made.
- If you find a Direct Debit is not for you, it's easy to switch back to another way of paying.
How can you set up a Direct Debit?
- You can print and complete our Direct Debit mandate* and send it to: Freepost Dŵr Cymru Welsh Water. There's no need to put a stamp or any further address details on the envelope, it'll reach us with just that.
- You can call our team on 0800 052 0145. We're here to take your call Monday to Friday, 8am-8pm, and Saturdays 8.30am-1.30pm
*Please note if your bank / building society account requires more than one signatory, you must complete the above Direct Debit mandate.
Is someone else paying on your behalf?
If a partner, relative, friend or neighbour has agreed to pay your water bill, we'll need them to contact us to set up a Direct Debit. This is because the person named on the bank / building society account needs to confirm we can take the payments.
How often can you pay by Direct Debit?
Unmeasured customers can pay:
- In full on 1st April, or
- In two instalments on 1st April and 1st October, or
- In ten monthly instalments between April and the following January. February and March are then payment free (like your council tax payments)* or
- In weekly instalments. Just be aware that if you set up a Direct Debit after April, your instalments will be spread over the remaining weeks up to the following March, which will be less than 52 weeks
*If you set up a Direct Debit after April, your instalments will be spread over the remaining months up to the following January (less than ten months).
Metered customers can pay:
- In full every six months (when we send your bill), or
- In twelve monthly instalments (pay as you go), or
- In weekly instalments
What dates/days can you pay?
- You should choose a date that best suits your circumstances. For example on your salary date or the date you receive any benefit entitlements. Just be aware, if this date falls on a weekend or a bank holiday, the payment will be made the next working day.
- We have five days available: Monday, Tuesday, Wednesday, Thursday or Friday of each week.
If this day falls on a bank holiday, the payment will be made the next working day.
Interested? Set up a Direct Debit today using our secure online Direct Debit form (for pay in full, half yearly or monthly Direct Debits) or our weekly Direct Debit form.