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We take overdue and non-payment of bills very seriously. If you are finding it hard to pay your bill act now and get in touch. We may be able to help you but we can only do this if you let us know. Please call us on 0800 052 0145 between 8am and 8pm Monday-Friday or between 8:30am and 1:30pm on Saturday. Information about the support we provide can be found in our Help Paying Your Bill” section.

If you don’t pay your bill or keep to an agreed payment plan then we will have to take action to recover the money that you owe us. This may include using an external debt collection agency or taking legal action through the County Court. This can lead to a Judgement being made against you which could affect your ability to obtain credit in the future. More information is contained in our Code of Practice for Unpaid Charges.

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