Important information

25 November 2015 (13.30)

A burst water main has affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

We are currently carrying out emergency repair work and anticipate that water supplies should begin returning to normal by later this evening.

Further information can be found here and we apologise for the inconvenience caused. 

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Press Office

Welcome to Dŵr Cymru Welsh Water’s Media Centre. This Centre provides useful information and contact details should you have any media-related enquiries.

The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.

We have a 24/7 Press Office. Our main office hours are 8am-6pm.  All out of hours calls will be directed straight to our duty Press Office.

If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.

Contact Press Office

Contact: 01443 452 452 


Photos and filming requests

Our Press Office can help you if you have a filming or photography request. Contact or 01443 452 452


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If you would like us to keep you updated on our latest news, please email and we can add you to our media release distribution.