We supply on average over 900 million litres of water every day to all the homes and business in our region. The importance of drinking water for public health means that our water supply activities are tightly regulated.
Much of what we do is governed by statutory requirements and our compliance with these is policed by the Drinking Water Inspectorate. To find out more information about your water supply please click here
Below you will find the answers to the main questions we are asked about your water supply.
Q. I have no water, what do I do?
If you have just moved into the property or have had work carried out there, please check your internal/external stop tap has not been switched off.
Have you received a warning card from us to advise you that your supply will be interrupted for essential maintenance? For further help and advise please call 0800 052 0130. It would be helpful if you could check whether there is anyone working out in the street who may have interrupted your water supply and whether your neighbours are also affected before you ring us – thank you.
Q. There is only a trickle of water coming out of my taps.
If you have had work carried out at your property, please check your internal/ external stop tap has been switched on.
You could also have a leak on your supply pipe which needs repairing. Look for signs of rising damp or rotting and check drives and paths for damp patches. If you are unable to resolve the problem, or need further help or advice please call 0800 052 0130.
Q. Will you tell me when the water goes off?
We will give you written notice if there’s a planned interruption for more than four hours and will turn your supply back on by the time stated on the written notice.
In an emergency we will try and loud hail the affected area, if you are hard of hearing you may wish to register for our Additional Services, click here to find out more.
Q. How much notice will you give if my supply is going off?
We will provide you with 48 hours written notice if we need to carry out any planned work which will interrupt your supply for more than 4 hours. For further help and advise please call 0800 052 0130.
Q. I have a medical condition which requires a constant supply of water, what do I need to do?
If you have no water and have a medical condition which requires a constant supply of water, for example you are on home dialysis, please call 0800 052 0130 for further information. You may also benefit from registering on our Additional Services register, please click here for further help and advice.
Q. My water supply went off and now the water from the tap is dirty?
This can often happen because sediment in the bottom of water pipes has been disturbed. If you run your tap for a few minutes it should clear, however if it does not, or you require further help or advice please call 0800 052 0130.
Q. My water supply has come back on but the water looks milky?
This is often because there is air in the water, which is harmless. The tap water is safe to drink. If you fill a clear glass with water it should clear from the bottom of the glass upwards. However if the problem lasts for more than 24 hours or you would like further help and advice please call 0800 052 0130.
Q. Do you offer grants to replace lead pipes?
No, we do not offer a grant to replace lead pipes. However your Local Authority may be able to offer you some assistance.