Set up or amend a Direct Debit

What are the benefits of setting up a Direct Debit?

• You can spread your bill over instalments (at no extra cost).
• Free to set up.
• No missed payments.
• No postage costs.
• No paperwork.
• No trips to the bank.
• It's safe, secure and guaranteed.
• The Direct Debit guarantee protects you against any incorrect payments and ensures you get your money back if in the unlikely event, a mistake is made.
• If you find a Direct Debit is not for you, it's easy to switch back to another way of paying.

How can you set up a Direct Debit?

Online

• Use our secure online Direct Debit form (for pay in full, half yearly or monthly Direct Debits), or
• Use our secure online weekly Direct Debit form.

By Post

• You can print and complete our Direct Debit mandate*.
• You can print and complete our weekly Direct Debit mandate*.

*Please note if your bank / building society account requires more than one signatory, you must complete the above Direct Debit mandate.

Is someone else paying on your behalf?

If a partner, relative, friend or neighbour has agreed to pay your water bill, we'll need them to contact us to set up a Direct Debit. This is because the person named on the bank / building society account needs to confirm we can take the payments.

How often can you pay by Direct Debit?

Unmeasured customers can pay:

• In full on 1^st April, or
• In two instalments on 1^st April and 1^st October, or
• In ten monthly instalments between April and the following January. February and March are then payment free (like your council tax payments)* or
• In weekly instalments**.

*If you set up a Direct Debit after April, your instalments will be spread over the remaining months up to the following January (less than ten months).

**If you set up a Direct Debit after April, your instalments will be spread over the remaining weeks up to the following March (less than 52 weeks).

Metered customers can pay:

• In full every six months (when we send your bill), or
• In twelve monthly instalments (pay as you go), or
• In weekly instalments.

What dates/days can you pay?

Monthly

• We have four dates available: 1^st, 8^th, 15^th or 23^rd of each month.

If this date falls on a weekend or a bank holiday, the payment will be made the next working day.

Weekly

• We have five days available: Monday, Tuesday, Wednesday, Thursday or Friday of each week.

If this day falls on a bank holiday, the payment will be made the next working day.

Interested? Set up a Direct Debit today using our secure online Direct Debit form (for pay in full, half yearly or monthly Direct Debits) or our weekly Direct Debit form.