What are the benefits of setting up a Direct Debit?
You can spread your bill over instalments (at no extra cost).
Free to set up.
No missed payments.
No postage costs.
No trips to the bank.
It's safe, secure and guaranteed.
The Direct Debit guarantee
protects you against any incorrect payments and ensures you get your money back if in the unlikely event, a mistake is made.
If you find a Direct Debit is not for you, it's easy to switch back to another way of paying.
How can you set up a Direct Debit?
*Please note if your bank / building society account requires more than one signatory, you must complete the above Direct Debit mandate.
Is someone else paying on your behalf?
If a partner, relative, friend or neighbour has agreed to pay your water bill, we'll need them to contact us to set up a Direct Debit. This is because the person named on the bank / building society account needs to confirm we can take the payments.
How often can you pay by Direct Debit?
Unmeasured customers can pay:
In full on 1st April, or
In two instalments on 1st April and 1st October, or
In ten monthly instalments between April and the following January. February and March are then payment free (like your council tax payments)* or
In weekly instalments**.
*If you set up a Direct Debit after April, your instalments will be spread over the remaining months up to the following January (less than ten months).
**If you set up a Direct Debit after April, your instalments will be spread over the remaining weeks up to the following March (less than 52 weeks).
Metered customers can pay:
In full every six months (when we send your bill), or
In twelve monthly instalments (pay as you go), or
In weekly instalments.
What dates/days can you pay?
- We have four dates available: 1st, 8th, 15th or 23rd of each month.
If this date falls on a weekend or a bank holiday, the payment will be made the next working day.
- We have five days available: Monday, Tuesday, Wednesday, Thursday or Friday of each week.
If this day falls on a bank holiday, the payment will be made the next working day.
Interested? Set up a Direct Debit today using our secure online Direct Debit form (for pay in full, half yearly or monthly Direct Debits) or our weekly Direct Debit form.