Dwr Cymru Welsh Water
FAQs

FAQs

We've matched this to your question:

I'm moving house, what do I need to do?

You can tell us you're moving by using one of our forms:

Do you have a water meter at your old or new home?

Yes

We'll need a meter reading on the day you're moving in or out but only if it's safe to do so. If you're not sure where your meter is, speak to one of our team on Live Chat and we'll let you know where it is. Our team are available Monday to Friday between 8am and 8pm, and on Saturdays between 8.30am and 1.30pm.

If you're unable to read the meter for whatever reason and we have a few day's notice, we can read the meter for you. Otherwise, we can accurately estimate your reading.

Let us know your details by filling in one of our forms and we'll do the rest. We'll contact you when we've updated your account and let you know what you need to pay.

No

If you know when you're moving in, give us your details using our online form and we'll do the rest. We'll contact you when we've updated your account and let you know what you need to pay.

I don't know

Don't worry if you don't know. You can speak to one of our team on Live Chat to help get your account up and running. Our team are available Monday to Friday between 8am and 8pm, and on Saturdays between 8.30am and 1.30pm.


If you're a student ...

If you move out before the end of our financial year, you are only responsible for charges up to the date you move out.

Let us know your move out date by completing our online student moving house form. We can then close your account as of the date you move and refund any overpayment for the period you weren't at the property, or send you a final bill if you pay by Direct Debit or payment plan.

P.S. - We hope the move goes well!

Still unsure? Speak to an agent

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