Cross Keys Burst Water Main

26 November 2015 (14.30)

We would like to thank customers for bearing with us as we repair the damaged main in Cross Keys.

The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

Our engineers worked through the night replacing around 25 meters of pipework and have continued throughout the day connecting this up. It is anticipated that the repair will be completed this afternoon.

This is a large, very high pressure water main therefore refilling the network will need to done carefully as refilling too fast can damage the pipes and cause bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.

Until the levels in the network return to normal, some customers may experience an intermittent water supply, low water pressure or some slight discoloration which should clear within a short period of time. We anticipate that the water levels in the network should be back to normal by tomorrow morning. We apologies again for any inconvenience caused and again thank customers for bearing with us.

Home Environment Water Resources
image of reservoir

The water resource position of Welsh Water’s area of supply is relatively strong. We abstract around 3% of annual effective rainfall for public supply in our region, compared to around 50% in the south and east of England.

Around 95% of our water resources originate as surface water either from reservoir storage or river abstractions. We have very little dependence on groundwater supplies. This reliance on surface waters can increase vulnerability to short periods of low rainfall as river levels change more quickly than groundwaters.

All Welsh Water’s abstractions are licensed by Natural Resources Wales and the Environment Agency who are responsible for ensuring the sustainable use of water resources in Wales and England. These licences set the maximum volume and rate at which water can be abstracted each day throughout the year. Rivers in Wales have high ecological status and licences are set to ensure that this is maintained. Releases from Welsh Water’s reservoirs during dry spells help to maintain river flows.

Our Water Resources Management Plan

To ensure that water is available to our customers when it is needed and in the quantity required, Welsh Water prepares and maintains a Water Resources Management Plan (WRMP), which forecasts over a 25 year period the supply and demand balance across our water supply area.

We were directed by Welsh Government to publish our Final WRMP in May 2014. This WRMP was subject to a full public consultation process and the Final WRMP has been developed to reflect the outcomes of the consultation.

Our Drought Plan

To ensure we are able to manage water and maintain supplies during extremely hot and dry weather conditions, Welsh Water prepares and maintains a Drought Plan. This document sets out the key indicators of drought and the operational strategy, management structures and communications plan that would be implemented during a drought.

Welsh Water produced its Draft Drought Plan in March 2014. The Draft Drought Plan 2014 reflects how we will use the new powers provided to water companies under the Water Use (Temporary Bans) Order 2010. This plan will be published for public consultation once we receive direction from Welsh Government.