Welsh water provides crucial public services, which are fundamental to the long-term well-being of the people we serve and the environment within which we operate.
In providing these services, we depend on a huge network of assets, most of which have extremely long lives. Many of the decisions we take today will therefore have an important impact on our customers, the economy and on the environment for many years to come.
We can now begin to make decisions in the context of a very-long term vision for the company, and we have set out our proposals in our document ‘Welsh Water: Our Sustainable Future’.
In this document we set out our main objectives and our ‘direction of travel’ over the next 25 years. We intend that every customer should receive a safe and reliable service which meets all their expectations, at a price which is affordable and below that charged by other equivalent UK water companies.
Click here to read what our stakeholders have said about our plans.
We recognise the inherent uncertainties when planning over this length of time and so we intend to update this statement periodically.