Important information

25 November 2015 (22.15)

Damage caused by a third party road contractor to one of our water mains is affecting drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.

Our engineers are working throughout the night to fix the problem. This is a large, very high pressure water main and a significant amount of water was lost through the damage. Both the safety of our people and the needs of our customers remains our key priority.

We anticipate that water supplies will begin to return to normal mid-morning tomorrow.

Further information can be found here

Please accept our apologies for any inconvenience caused.

Home Environment Our Sustainable Future

Welsh water provides crucial public services, which are fundamental to the long-term well-being of the people we serve and the environment within which we operate.

In providing these services, we depend on a huge network of assets, most of which have extremely long lives. Many of the decisions we take today will therefore have an important impact on our customers, the economy and on the environment for many years to come.

We can now begin to make decisions in the context of a very-long term vision for the company, and we have set out our proposals in our document ‘Welsh Water: Our Sustainable Future’.

In this document we set out our main objectives and our ‘direction of travel’ over the next 25 years. We intend that every customer should receive a safe and reliable service which meets all their expectations, at a price which is affordable and below that charged by other equivalent UK water companies.

Click here to read what our stakeholders have said about our plans.

We recognise the inherent uncertainties when planning over this length of time and so we intend to update this statement periodically.