Water Supplies to Clydach Vale, Pontypridd, Treorchy, Tonypandy and Pentre

First of all can I apologise for the loss of water supply as a result of the major incident we have had on one of our large diameter water mains at Cilfynydd, near Pontypridd. The main in question is a 31"/ 850 mm trunk main which carries very large volumes of water and is effectively a 'transmission' main to support supplies to a wide geographical area. This is why as a result of the incident communities in the Rhonndda and Church Village for example were also affected.These type of mains fulfil a vital role in keeping our smaller mains which serve customers directly full and delivering water at the right pressure. Repairing these type of mains is a major task and because of the operating pressure carries significant safety risks and we have to take this into account as a key priority to protect our people and contractors carrying out the repair.

I am also sorry that deliveries of bottled water to distribution points was not as effective as we would have liked and there are lessons to be learned from this about how we carry out this type of support to customers in future. We did however, successfully deliver bottled water to over 600 vulnerable customers, such as those with medical conditions and the elderly which I hope you will agree were the highest priority in the circumstances.

By early this morning supplies are returning to normal for the majority of our customers , but we are experiencing some 'air locks' in the system , particularly in the Clydach Vale area and we are focusing on on this as a matter of urgency.

If you are currently experiencing any further problems do not hesitate to contact us or speak to us using live chat.

Thank you

Peter Perry

Chief Operating Officer

Click here for more information.

Home Environment Our Sustainable Future

Welsh water provides crucial public services, which are fundamental to the long-term well-being of the people we serve and the environment within which we operate.

In providing these services, we depend on a huge network of assets, most of which have extremely long lives. Many of the decisions we take today will therefore have an important impact on our customers, the economy and on the environment for many years to come.

We can now begin to make decisions in the context of a very-long term vision for the company, and we have set out our proposals in our document ‘Welsh Water: Our Sustainable Future’.

In this document we set out our main objectives and our ‘direction of travel’ over the next 25 years. We intend that every customer should receive a safe and reliable service which meets all their expectations, at a price which is affordable and below that charged by other equivalent UK water companies.

Click here to read what our stakeholders have said about our plans.

We recognise the inherent uncertainties when planning over this length of time and so we intend to update this statement periodically.