Cross Keys Burst Water Main
27 November 2015 (06.00)
“We would like to thank customers for bearing with us as we have worked to repair the damaged main in Cross Keys.
“The main was severely damaged by a third party contractor – that was not working for Welsh Water – and affected drinking water supplies to customers in Abercarn, Cross Keys, Ynysddu and surrounding areas.
“Our engineers have worked around the clock since Wednesday morning to repair the pipe. The repair was completed last night and our engineers have worked overnight to return water to the network.
“The main that was damaged is a large, very high pressure water main therefore refilling the network has had to be done carefully as refilling too quickly could have damaged the pipe and caused further bursts. Please be assured that both the safety of our people and the needs of our customers remain our key priority.
“We will continue to tanker water into the network until the levels in the network return to normal. Supplies should be returning to normal this morning however some customers may experience an intermittent water supply, low water pressure or some slight discoloration until the main is fully recharged. Any discoloration should clear within a short period of time.
“We apologise for any inconvenience caused and again thank customers for bearing with us”.
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As a large landowner and a water company with processes and activities that can have a direct influence on the environment, Welsh Water is committed to enhancing biodiversity within our own landholdings and also to ensuring that our operations do not adversely affect biodiversity value in our rivers and seas.
We have developed a clear policy that describes our commitments and approach to biodiversity and produced a Biodiversity Overview which describes our work and approach in much more detail.
Welsh Water has directly contributed to biodiversity through the improved quality of its discharges to the marine and freshwater environments. Major investments in new treatment works and improvements in the combined sewer overflows during the past 10 years have been a significant factor in environmental improvements and enhanced marine and freshwater habitat.
We target investment at key areas: improving the quality of treated water that our wastewater treatment works discharge; protecting rivers and coastal areas from pollution during storms and ensuring that our processes operate with minimum impact on local communities.
We take our responsibility as a major landowner and guardian of some of Wales's most important wildlife sites very seriously. We continue to avoid or minimise environmental impacts from our activities and, wherever possible, to maximise opportunities for nature conservation and enhancement. With 60% of our land being of national conservation and biodiversity importance, and a continual capital investment programme, we are very much committed to the responsible management of our operational and construction activities.