Try it online

There is no need to ring and don’t forget you can tell us you are moving, set up a direct debit, pay your bill and much more online.

Busy times for our billing team, your annual bill will be with you by the end of next week.

Home Environment Carbon Reduction Award
Wales Impact Award

Welsh Water provides water and sewerage services essential for over 3 million people. This service depends on water ecosystem of our country and therefore the company strives to ensure that the future of the environment and the communities it serves sustainable.

Cutting carbon emissions to provide the best value service to their customers and helping protect the environment is a key goal of Welsh Water. Their objective of making services affordable for all of their customers, especially those on low incomes, is driven at its heart by reducing their energy bills- setting tough targets of a 25% reduction in emissions by 2015 and 50% by 2035 (2007 baseline), and reducing reliance on grid electricity.