Every aspect of Welsh Water’s performance is tightly monitored and regulated. The list below sets out the roles and responsibilities of our Regulators and also provides details of how they can be contacted.
Ofwat is our economic regulator. It ensures that we provide good quality service at a fair price by: setting price limits; ensuring that we properly carry out our statutory responsibilities; protecting customer standards of service; and encouraging efficiency.
Ofwat, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA.
Telephone: 0121 644 7500, Website: www.ofwat.gov.uk
Consumer Council for Water
Consumer Council for Water promotes and represents the interests of our customers in respect of prices, service and value for money. It also investigates customer complaints.
Room 140, Caradog House, 1-6 St Andrews Place, Cardiff, CF10 3BE.
Telephone: 02920 239852, Website: www.ccwater.org.uk
The Drinking Water Inspectorate
The Drinking Water Inspectorate ensures that we supply water that is safe to drink and meets standards set out in Water Quality Regulations. It also investigates consumer complaints and incidents that affect, or could affect, drinking water quality.
Drinking Water Inspectorate, Room M03, 55 Whitehall, London SW1A 2EY.
Telephone: 030 0068 6400, website: www.dwi.gov.uk
Natural Resources Wales
Natural Resources Wales brings together the work of the Countryside Council for Wales, Environment Agency Wales and Forestry Commission Wales, as well as some functions of Welsh Government.
The Environment Agency monitors and enforces compliance with environmental water quality standards. It also ensures the proper use and management of water resources.
Head Office,Horizon House, Deanery Road, Bristol, BS1 5AH.
Telephone: 0370 8506506, website: www.environment-agency.gov.uk
Welsh Assembly Government
The Welsh Assembly ensures that we comply with EU and UK legislation by making regulations and issuing statutory guidance. The Assembly also issues guidance to the Director General on the drinking water and environmental quality programmes to be taken into account when setting price limits.
Environment: Protection and Quality Division, Welsh Assembly Government, Cathays Park, Cardiff, CF10 3NQ.
Telephone: 02920 825 111, website: www.wales.gov.uk