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Welsh Water provides crucial public services, which are fundamental to the long-term well-being of the people we serve and the environment within which we operate.
In providing these services, we depend on a huge network of assets, most of which have extremely long lives. Many of the decisions we take today will therefore have an important impact on our customers, the economy and on the environment for many years to come.
The document below sets out our main objectives and our ‘direction of travel’ over the next 25 years. We intend that every customer should receive a safe and reliable service which meets all their expectations, at a price which is affordable and below that charged by other equivalent UK water companies.
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