28 July 2016
We are currently experiencing some technical problems in our Contact Centre and we are unable to deal with your account enquiries.
We are working hard to resolve the issue and we apologise for any inconvenience caused.
You are still able to make a payment, let us know if you have moved house, update us with a meter reading by using our online forms.
Welsh Water’s principal responsibilities are to:
Provide a safe and reliable drinking water supply to its 1.3 million customers, 24 hours a day, 365 days a year, while ensuring its water abstractions and water supply activities do not damage the environment; and
Collect and treat the wastewater produced by households and businesses, together with surface and highway drainage in many places, in a way that safeguards public health and protects the environment.
Information about the water we supply.
How we’re tackling leakage
Find out more information about the water quality.
Information about our wastewater services and sewer pipe responsibility.
How we are dealing with the problems caused by sewer flooding.
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. <br /> We’re sorry for any inconvenience this may have caused.
I'm, sorry. I'm not quite sure I've found the right answer. Here are some questions that might be relevant to you
I didn't quite get that I'm afraid .. try adding more detail to the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777.
Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY.
© Dŵr Cymru Cyf 2016.