Busy times for our billing team, your annual bill will be with you by the end of next week.
There is no need to ring. Don’t forget you can tell us you are moving, set up a direct debit, pay your bill and much more online.
Welsh Water is owned by Glas Cymru a single purpose company with no shareholders and is run solely for the benefit of customers.
The Glas Cymru business model aims to reduce Welsh Water’s asset financing cost, the water industry's single biggest cost.
Under Glas Cymru’s ownership, Welsh Water's assets and capital investment are financed by bonds and retained financial surpluses.
Financing efficiency savings to date have largely been used to build up reserves to insulate Welsh Water and its customers from any unexpected costs and also to improve credit quality so that Welsh Water’s cost of finance can be kept as low as possible in the years ahead.